wrong information, extra charge

Dear Sir or Madam I am writing to complaint about the service provided at Alicante Airport. I had rented online a car online with the cost of £19.90.the number of my contract is11050524 and the customer code 9775260. At the pick up desk, one of your employers, Soledad, informed me that because I was paying with debit card she would … Read More

Isabel Parrillawrong information, extra charge


I would like to point that a part from is so difficult to access to you to complain, I don’t think that winter in North Spain is normal to give with the cat summer wheels, it was so dangerous due to the snow


Con Artists

Unfortunately I forgot to rent a car on a trip to Lanzarote in January until the day I was flying. Went on eBookers to have a look at the options and went with Goldcar as they looked the cheapest on paper @ £118.57 for 6 days and had a full to full fuel policy. After landing we headed to the … Read More

DanielCon Artists

Stole a decent portion of deposit

Hired a car off them in Fuerteventura. When I asked why have I not received the Nissan Juke like I booked, I was told, ‘we only have Fiats’. They don’t even own a Nissan Juke. They took a deposit of £1346 off me and paid back £1044. When I phoned to complain they told me there was sand in the … Read More

Andy WalshStole a decent portion of deposit


I paid 180€ extra in Tenerife above £80 rental fee Contract no10498553 I paid for smart return -from full to empty option but I got invoice from fuel around 43€.

Zsolt MerkMr


Bon, étant français, j’en profite pour raconter mon expérience à certains de mes compatriotes qui auraient peut être l’idée de louer une voiture chez Goldcar. Il s’agit de mon expérience propre, il est difficile donc de généraliser. Je recherchais un véhicule pour 15 jours, à tenerife, en janvier (période extrèmement chargée cette année 2017 en particulier). Bon voilà avec un … Read More

Eric Smithmr


After suddenly being charged £40 a month after our holiday. Had to chase through general enquiries for a deposit refund. Total outgoing was £1117.44. Total returned, £986.44. Was told by general enquiries to request a statement though customer services. The email i was given was unrecognised. Sent one through to one suggested on another complaint site and the reply was … Read More


dont trust them….

These people are sharks …I can probably understand why some fairly desperate ‘ex pat’ would work for them in dire straits perhaps …..I would not recommend them to anyone . You arrive tired and queue for ages and then immediately the sales up grade pitch starts then the insurance pitch…They are not up front on the website ..Cheap car hire … Read More

ian stevensdont trust them….

Rip off merchants

so it started off looking like a great deal, when we got to the airport (alicante) the staff were rude and spoke barely no english, told us that there would be a €100 safety taken on the credit card to cover an excess that would be returned to us. also advised to return the car with full fuel tank otherwise … Read More

JohnRip off merchants

fraud gold cars

i booked a car for few days with a norefund, as i lost my credit card, and i would like to pay from the cc from my wife, they said NO. when is the same ACCOUNT! so i lost 250euros i will go to the newspapers soon

danifraud gold cars