We rented a car from Goldcar in Spain recently and were completely ripped off. At the desk we were told emphatically that we could not have the excess option, which we had our own cover for, and had to take out their insurance at a cost of £160. If we did not do this we have to deal with and pay for any breakdown or damage ourselves with no help from them. No checks were made on the car on collection or return. The agent wes rude and bullying in his manner. My complaints are being met by twisting my words and not believing what I am telling the while they continue to lie. Never use this company!